Frequently Asked Questions
Is the currency price based in Australian or American dollars?
This site is international, all prices are in American US$
How do I pay for my print?
On check out - Credit Card details will be requested
What is Limited Edition and what prints are limited editions?
A limited edition print is only available in a limited quantity. Small, Medium, Large and XL prints are limited edition prints. Once all the prints are sold out in the editions no more prints will be available for purchase.
Medium – 100 editions
Large – 50 editions
XL – 50 editions
Do you ship worldwide?
Yes. All prints are carefully packaged and sent in a postal tube to destinations all over the world.
*International orders may be subject to import duties and taxes levied by the destination country’s government. Any additional fees including but not limited to duties and taxes are not covered by the shipping fee charged when your order is placed. Any such additional charges must be paid by the recipient/customer. Customs policies vary widely from country to country. Please contact your local customs office regarding these policies including duties and taxes.
What is estimated production time to create the print?
Production time is 7 days from the day of order.
What is estimated shipping time?
Australia wide shipping please allow approximately 5 business days
Rural areas can take up to a week.
International shipping varies from 7 working days to 10 working days depending on the country.
Parcel delivery is sent by registered post within Australia.
Prints are tracked and a signature is required on delivery for overseas shipping. I send you the tracking number so you can keep track of your delivery.
Do you print bigger than the XL size?
Yes, I can print to a custom size. However, some images will lose quality and therefore I may be unable to print larger than the size already on offer.
Please contact me to enquire further by emailing - info@louisaseton.com
Does the image include a white border?
Yes, all prints have an additional 3-inch white border. The drop-down menu size is for the total image size without the border.
A white border is aesthetically more presentable and can act in place of a white mount when you frame the image. It’s a much cleaner, modern look than adding a cardboard mount around the image.
* There are exceptions to the 3-inch white border. If an image has an exceptional amount of white space already surrounding it, for example, Equine 44 and Clay Pot both have lots of white space surrounding the image. In these cases, the additional white border will not be as generous. This is to keep the art piece aesthetically balanced.
How big is the additional white border around the image?
3 inch (8 cm) white border
Can I use your images in magazines articles, social media, advertising etc?
No, definitely not. You need to obtain permission. I own copyright to all the images on this site and you will be breaching copyright laws if you use my work without permission. To obtain permission please contact me via info@louisaseton.com
All images on social media MUST be credited by Louisa Seton or @louisasetonphotography (my instagram name) and linked back to my site https://www.louisaseton.com
Do you offer framing?
I only offer framing to clients who reside in Sydney, Australia.
They can contact me via email to arrange framing options. We decide on the best option for collection or delivery if I manage the framing.
Additional information
The artwork is delicate and can dent easily when taken out of the packaging. Please be extra careful when unrolling the photographs. Use clean hands.
I advise getting your framer to do this for you.
*No refunds or returns are accepted unless artwork is significantly damaged in transit and this is proven.
*Louisa Seton does not except any responsibility for damaged photographic prints once the item(s) have left her premises.
*Louisa Seton does not except any responsibility for lost photographic prints in the post or via the parcel service she uses. Once the item(s) have left her premises you will be email the tracking number for your parcel. It is up to you to follow the tracking details of your parcel until it is safely in your hands. It is imperative that if a parcel is lost you let me know so I can report it missing to the parcel company or post office. If it is more than 3 weeks from the date of sending and you do not email to let me know then you may find that the postal service may not be able to trace or recover your parcel. The sooner this is reported the better for us all.
If you need more information please contact us.